February 25, 2021
Do you offer hardship forbearance?
Yes, many lenders on our platform offer forbearance for financial hardship. In the event you require hardship forbearance, reach out…
February 25, 2021
Are there fees associated with my loan?
Yes, some lenders on our platform have late fees and insufficient fund fees. Please review your loan documentation during the…
April 21, 2020
How will my interest rate be determined?
Terms of a private student loan refinancing are determined by a credit-based application, so the interest rate you receive will…
April 21, 2020
Which rate should I choose: Variable or Fixed?
The fixed interest rate will never change throughout the life of the loan. This may make it easier to plan…
April 21, 2020
Are there penalties for paying off my loan early?
No, there are no prepayment penalties, and such payments will be applied in accordance with your loan agreement…
April 21, 2020
What if I need help making my monthly payments?
Our lending partners offer forbearance for borrowers facing financial hardship. Certain conditions must be met in order to be approved…
April 21, 2020
Who will be servicing this loan?
LendKey will be the servicer of your loan. To reach our loan servicing department with any questions, you may call…
April 21, 2020
When will my previous loans be paid off?
It generally takes at least 10 days and may be up to 30 days from the time you accept your…
April 21, 2020
I have an upcoming payment with my current loan servicer. Should I make this payment with them?
Yes, you are responsible for making all required payments with your current loan servicer until LendKey has paid off the…
April 21, 2020
What will happen with the overpayment made to my previous servicer?
The overpayment may be returned directly to you or sent back to LendKey and we will apply it retroactively to…
April 21, 2020
Why was my application to refinance my student loans not approved?
If you do not get approved, you will receive an emailed adverse action notice that provides explanation for the decline.…
April 21, 2020
Do you charge any application fees?
No, there are no application fees or origination fees when applying for a LendKey Private Student Loan.…